To track your order swiftly, kindly provide your "Order Tracking Number" if your order is in transit.

If your order is yet to be shipped or if you require further assistance, please don't hesitate to reach out to our dedicated Customer Service team. You can fill out the contact form, and we'll promptly attend to your inquiry. Alternatively, feel free to contact us via phone for immediate assistance.

Your satisfaction is our priority.

1. Chatbot Inquiry:

• Order Status: You can check your order status anytime through our 24/7 chatbot. Simply provide your Order Track number, and the chatbot will give you the latest update on your order.

2. Live Chat Support Hours:

• Monday: 9:00 AM - 5:30 PM (Eastern Time)
• Tuesday: 9:00 AM - 5:30 PM (Eastern Time)
• Wednesday: 9:00 AM - 5:30 PM (Eastern Time)
• Thursday: 9:00 AM - 5:30 PM (Eastern Time)
• Friday: 9:00 AM - 5:30 PM (Eastern Time)

3. Automatic Order Tracking:

• Order Track Number: You can automatically check your order status using your Order Track number through Shopify Inbox. Just enter your number, and you’ll receive real-time updates.

4. Leave a Note:

• Can’t Wait? If you need further assistance, leave a note with your inquiry in the live chat. Even if we’re not available right away, our team will review your message and get back to you as soon as possible during the next business day.

5. Contact Information:

• Phone Support: Call us at 973-357-1115 during business hours for questions regarding delivery or order status.
• Email Support: Reach us at orders@bellonausa.com for prompt responses.